China Industry Net--Online Trade Platform

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Hot Products-valve, bearing, generator, pump,fastener,...

FAQ

1. register, member ID, password, login issues

1.1 registration

1.1.1What type of membership should I choose?

there are two membership: free paid membership, pain membership

1.1.2What if I receive an error message during registration?

This email address already exists
If you see the error message, "This email address already exists," it means that your email address has been registered before. To proceed, please register a different email address for your new account.

Invalid email address
If you see the error message, "Invalid email address," you may have entered the wrong email address. Please ensure you enter a correct email address, as this will be the primary contact method between you and your potential customers.

1.1.3Can I register if I do not have a fax number?

yes, you can

1.4Why should I verify my registered email address?

Email address verification ensures you will be able to receive messages at your company email address. If you do not verify your address, you may not receive all messages.

1.2.member id and password

1.2.1 I want to change my password.

To change your password, please take the following steps:

Sign in
Click "Chang Password"
Enter your current password in "Current Password" and then enter and re-enter your new password
Submit.

1.2.2 I want to change or cancel my Member ID.

For security reasons, each account is exclusive to an individual Member ID. Therefore, you cannot change your Member ID.

1.3 updating my profile

1.3.1 I want to modify my registered information.

To modify your registered member information (i.e., registered company name, email address, etc.) please take the following steps:

Sign in.
Click "Account Information.
Change your registered information.
Submit when done.

1.3.2 Why can't I change my registered country/territory?

We do not allow members to change their country or territory of registration

1.4.logging issue

1.4.1 Cookie Error

If cookies are not accepted by your browser, it may change your current signed-in status and cause cookie errors as you navigate the site.

1.4.2 Disabled Account

This message will appear if you sign in to Alibaba.com and the account is/has been de-activated. It may have been diactivated due to inactivity or for other another reason as explained in our service terms.

1.4.3 Server busy or cannot open pages

This message will appear if there is a network jam or server reboot. Sometimes it is caused by a browser problem on your computer if you use a browser other than IE and Netscape.

1.4.4 Enter security word

I have been asked to enter the security word in the image during signing in. Why?
By entering the security word you see in the image, you help us prevent automated registrations. This reduces system loads and ensures better performance for all members.

What should I do if I cannot see the image?
If no picture appears, please make sure your browser is set to display pictures and try again.

What should I do if I cannot determine what the text is?
If you are not sure what the text is, take your best guess. If you guess incorrectly, you will have an opportunity to enter a different text on the next screen.

2.website browsing issues

2.1.I cannot visit certain pages on the website or the speed is very slow

If you cannot visit specific pages, or if the speed is very slow, please contact your internet service provider (ISP) for help.

2.2. Page cannot be displayed

If the problem persists within specific pages, it may be caused by an error in the web page. Please notify Customer Service.

3 buying

3.1 what do I do if I want to buy?

To obtain useful information about products of interest, take the following steps:

Visit www.ic1000.net

Click "Product"

Follow the direction

3.2 Problems with viewing suppliers’ postings

We do not display our members' email addresses on the site. This minimizes the risk of members receiving spam or viruses. So, to send your message, simply click "Inquire Now" and the message will be sent.

3.3 Problems with contacting suppliers

How can I make sure my Inquiry has been sent successfully?

In the Message Center you can check the messages you have sent by looking in your "Sent" box.

3.4 Problems with posting buying leads

3.4.1 How can I add a picture to my Buying Lead?

You can add a picture to your buying lead by uploading it directly from your computer. Please note:

All photos should be in JPEG or GIF format
Each photo should not be larger than 300K in file size

3.4.2 Can I include HTML in my Buying Leads?

No, please do not use HTML.

3.4.3 Why can't I find the Buying Leads I posted?

Most probably, the approval process has not been completed. Buying leads, upon approval by us, are published within 24 hours.

3.4.4 How can I modify or delete my Buying Leads?

need to be filled in

4.Selling

4.1 what do I do if I want to sell?

You can search for buyers at our site by taking the following steps:

Go to www.ic1000.net
Click "Buy"
Click "Search".

4.2 Problems with viewing buyers’ postings

Why can't I find buyers' email addresses?

4.3 Problems with contacting buyers

How can I make sure my quotation has been sent successfully?

In your Message Center you can check the messages you' ve sent by looking in your "Sent" box.

4.4 Problems posting products

4.4.1 Post a new product How to post a new product?

Click "Post a product"

Submit

4.4.2 Can I post products and Selling Leads before posting a Company Profile?

No, you must post a company profile before you engage in any selling activities, such as posting products or selling leads.

4.4.3 What if cannot upload a picture?

Please save your product picture in JPG or GIF format, and make its size no more than 100 KB. This will save you much time when uploading your pictures.

4.4.4 Why can't I find my products after posting them?

Most probably, the approval process has not been completed. Product postings, upon approval by us, are published within 24 hours. If it is not approved (i.e., it requires you to submit more information), your product's status will be shown.

4.5 Problems of posting my selling leads

4.5.1 How do I post a Selling Lead?

Click "Post Selling Lead"

Submit

4.5.2How can I add a picture to my Selling Lead?

You can only add a picture by uploading it directly from your computer. Please note:

All photos should be in JPEG or GIF format.
Each photo should not be larger than 300K in file-size.

4.5.3 Why can't I find my Selling Leads after posting them?

All postings to Alibaba.com have to be checked for content and accuracy. Our editing team will either approve and publish your lead or ask you to edit and then re-post it.

5. scam, fraud and complaint

5.1 trustworthiness

5.1.1 How to protect yourself from being scammed.

There are additional measures you can take to prevent from being scammed.

Call the telephone and fax numbers provided to ensure they are real and current.
Check with the registrar of business in the country there the supplier is located to verify that the business is legitimate and licensed to operate.
Pay for a sample before any bulk purchase to ensure that the item meets your specifications and expectations.
If the trader keeps on talking about payment or other sensitive issues rather than pursuing the regular business process, it is advisable to pay more attention to the transaction itself. Be suspicious if a seller tells you to "safeguard" your purchase by putting money transfer transaction in the name of a friend or loved one, or to establish a "test question." These actions will not protect you from a fraudulent seller.
Low prices do not always mean fraud, but radically low prices should warrant a closer look before you buy. Ask the seller about the item as much as possible - the more specific the better. If you do not get a reply, it would perhaps be wise to pass on such a trade.

5.1.2

What are some common types of fraud?

With the Internet, many types of fraud are possible. Some common ones are:

Bank Transfer (Scam Mail)
Usually, such scam mail originates in Africa. Now it comes from other countries as well. Often, victims of this scam receive an introduction letter via email. In such a letter, they are usually told a story about a wealthy person (for example a rich businessman or government official) who has died. The letter then asks the receiver to provide a bank account where the deceased's money can be "safely" deposited with a promise to pay 20% to 30% of the deposit as compensation. To see an example of this scam mail, please click here.
Standard-Looking Company Invoice (aiming to get your personal information)
Some criminals may ask for a standard-looking company invoice, which often includes a bank account number, when they make contact with you. After you provide this, they may attempt to withdraw your funds or purchase samples at the expense of your good name and the reputation of your business. Do not provide sensitive information, such as a bank account number or corporate registration, without taking prudent steps to determine the credibility of the party or parties with whom you are dealing.
Credit Card
Be very careful if a prospective business partner you meet through the Internet informs you that they can send you payment only by check or credit card. If you accept such payment methods there is a risk that the checks may be forged or that the credit card numbers might be been stolen. Wire transfers and letters of credit issued from a bank or licensed financial institutions are free of such risks in securing payment.

For further information, we recommend these related Sites :

National Fraud Information Center (NFIC)
Association of Certified Fraud Examiners
Financial Crimes Enforcement Network (Fincen)
Internet ScamBusters

5.2 report spam, fraud and fake emails

5.2.1What should I do if I receive spam/scam through Alibaba.com?

We ask you to take the following steps:

Click the "Report Spam" button to inform us immediately.
Use "Spam Filter."
Put the sender onto your "Block" list.

5.2.2 What can I do if I suspect I am already a victim of fraud?

Please inform us immediately if you suspect that you may be a victim of fraud by one of our members. As a first step, please forward copies of all relevant correspondence, along with the other party's Member ID and email address (if you know these) to Customer Service. Under the terms of our service agreement, we have the right to immediately cancel the membership of anyone we consider guilty of suspicious behavior. If you receive any further suspect communications, please forward to us immediately at Customer Service.

5.3 complaints regarding another member

5.3.1 I contacted a member but found his contact information invalid.

please occurs, this Contact Us immediately.

5.3.2 I have sent money to a seller but he did not send the goods.

please occurs, this>Contact Us immediately.

5.3.3 The seller sent me poor quality goods or only part of the order.

please occurs, this Contact Us immediately.

5.3.4 I shipped the goods but haven't received money from the buyer.

please occurs, this Contact Us immediately.

5.4 complaints regarding intellectual property

6.resource

6.1What is Resources?

The Resources channel is the place where you can find current and essential information to assist you in trading. It includes:

Comprehensive member discussion forums
Credible information on key foreign trade matters, including sourcing, sampling, shipment, customs, financing, insurance, communication, quality control and marketing
E-courses and workshops on maximizing your online activities
Other trade-related information

With active member participation, it is a constantly-updating channel where you can learn, teach, and communicate with us, with other members, and other key players in the import-export trade.

6.2 posting and replying